Privacy Policy

Last updated: June 3, 2026

AAA NetworkX Inc. ("AAA NetworkX", "we", "us", or "our") is committed to protecting the personal information of our clients, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following types of personal information:

  • Contact information — name, business name, email address, phone number, and mailing address provided through our contact or consultation forms.
  • Service information — details about your IT environment shared during onboarding or support engagements.
  • Usage data — pages visited, time spent on site, browser type, and referring URL, collected via Google Analytics (anonymized IP).
  • Cookies — small text files stored on your device. See our Cookie Policy for details.

2. How We Use Your Information

  • Respond to inquiries and consultation requests
  • Provide and manage managed IT, cybersecurity, and Microsoft 365 services
  • Send service-related communications (invoices, maintenance notices, security alerts)
  • Improve our website and service offerings using aggregated analytics data
  • Meet legal, regulatory, or contractual obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Disclosure of Your Information

We may share your information with:

  • Service providers — third parties who assist us in operating our business (e.g., cloud hosting, billing software, Microsoft 365 tenants), bound by confidentiality agreements.
  • Analytics providers — Google Analytics (data processed under Google's Privacy Policy with IP anonymization enabled).
  • Legal authorities — when required by law, court order, or to protect our rights and the safety of others.

4. Data Retention

We retain personal information only as long as necessary for the purposes described above or as required by law. Client records are retained for a minimum of seven years as required under Canadian tax and business law. Contact form submissions are retained for up to two years.

5. Security

We implement industry-standard safeguards including encrypted transmission (HTTPS/TLS), access controls, and regular security reviews to protect your personal information against unauthorized access, disclosure, or misuse.

6. Your Rights

Under PIPEDA and PIPA, you have the right to:

To exercise any of these rights, contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or requests: